Effective date: 10 July 2026 · Last updated: 10 July 2026
These Terms of Service (“Terms”) govern your access to and use of the NAQIX cloud ERP service, including the NAQIX Business web application and the NAQIX Business Android mobile application (together, the “Service”), provided by NAQIX Technologies Pvt. Ltd. (“NAQIX”, “we”, “us”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Business use. NAQIX is a business-to-business tool. Accounts are provisioned to an organisation (the “Company”), and individual users access the Service under credentials issued by their Company. The person accepting these Terms represents that they are authorised to do so on the Company’s behalf.
1. Accounts and eligibility
You must provide accurate account information and keep it up to date.
You are responsible for safeguarding your login credentials and for all activity under your account.
The Service is intended for businesses and their authorised staff, not for consumers or children.
2. Subscriptions, trials and billing
Paid plans are billed in advance on the billing cycle you select. Fees are stated exclusive of applicable taxes (e.g. VAT) unless otherwise noted.
Free trials, where offered, convert to a paid plan only if you choose to subscribe; you may cancel before the trial ends.
Except where required by law or expressly stated, fees are non-refundable. Refund eligibility, if any, is described in our Refund terms.
We may change plan pricing or features on prospective notice; changes do not affect the current paid period.
3. Acceptable use
You agree not to:
use the Service unlawfully or in violation of applicable tax, data-protection or other regulations;
attempt to gain unauthorised access to the Service, other accounts, or our systems;
interfere with or disrupt the integrity or performance of the Service;
reverse engineer, resell, or sublicense the Service except as expressly permitted;
upload malware, or content that infringes third-party rights or that you have no right to process.
4. Your data and ownership
As between you and NAQIX, your Company owns the business data it enters (“Customer Data”). You grant us the rights necessary to host, process and transmit Customer Data to provide the Service.
You are responsible for the accuracy and legality of Customer Data and for having any required consents to process personal data of your customers, suppliers and staff.
Our handling of personal data is described in our Privacy Policy.
We maintain backups, but you are encouraged to retain your own copies of critical records where practical.
5. Intellectual property
The Service, including its software, design, and content (excluding Customer Data), is owned by NAQIX and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms.
6. Third-party services
The Service may integrate with third-party services (e.g. hosting, error monitoring, messaging/notification providers). Your use of those services may be subject to their own terms, and we are not responsible for third-party services.
7. Availability and support
We aim to provide a reliable Service and reasonable support according to your plan, but the Service is provided on an “as available” basis. We may perform maintenance, and we may modify or discontinue features with reasonable notice where practical.
8. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. NAQIX does not warrant that the Service will be uninterrupted or error-free, and NAQIX does not provide legal, tax, or accounting advice; you are responsible for your compliance obligations.
9. Limitation of liability
To the maximum extent permitted by law, NAQIX will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Our aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.
10. Indemnification
You agree to indemnify and hold NAQIX harmless from claims arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law or third-party rights.
11. Term and termination
These Terms apply while you use the Service. Either party may terminate a subscription in accordance with the plan terms.
We may suspend or terminate access for material breach, non-payment, or unlawful use.
On termination, your right to use the Service ends. You may request an export of Customer Data within a reasonable period before deletion, subject to any legal retention requirements.
12. Governing law
These Terms are governed by the laws applicable at NAQIX’s principal place of business, without regard to conflict-of-laws rules, and subject to any mandatory consumer or local-law protections that may apply to you.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice. Continued use of the Service after changes take effect constitutes acceptance.